Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.

Once a product has been test fitted, installed or used it can no longer be returned.

To start a return, you can contact us at sales@auslaundryparts.com.au and we will supply you with an RA number and instructions on how to return the goods.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@auslaundryparts.com.au.

We are not required to provide a refund or replacement if you change your mind. (ACCC)

How do customers return items?
You can post your item back to Aus Laundry Parts.

Shipping for returns?
Shipping is non-refundable
All return shipping costs are to be paid by the customer. However, in the event that an incorrect item has been sent, Aus Laundry Parts will cover return shipping costs.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Any stocked line can be returned. Any custom-made or specially ordered item may not.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@auslaundryparts.com.au.